Resolving false “Incorrect Password” messages after MobileMe to iCloud migration: fixes for iPhone, Outlook, and Windows Live Mail

Since moving 6 iPhones from MobileMe to iCloud back on October 12th, my extended family has had some sporadic nuisance errors that seem to come up randomly.  Not finding anything useful as I Googled around for fixes to these issues, figured I’d post what worked for me, in case it can help others. Apparently it has, with over 10,000 page views in the 5 months since iOS 5.0 was released.

While the Outlook/Windows Live Mail fixes seem to be permanent, the iPhone 4 fix seems to only last for about 4 to 6 months, then crops up randomly again. Rebooting the phone doesn’t help. At least until the problem is truly solved, the below procedures do seem to work great, from the feedback I’ve gotten from worldwide visitors.

Oh yeah, once you fix you’re email issue, if you’re also interested in printing from nearly any iOS app, to nearly any brand of printer, read this post about Fingerprint.

1)  iPhone 4 with iOS 5.0 or 5.1 claims “Incorrect Password”
(even though the password is correct and sending and receiving email usually works fine)
Add imap to the beginning of the servername, and adding to the end of the login name, ensuring SSL is on, and saving changes, that’s it. Here’s the details:

Tap Settings
Tap Mail, Contacts, Calendars >
Tap your primary iCloud account (probably ends in >
Tap IMAP Account name >
Add imap to the beginning of the servername, and adding to the end of the login name:



Next, scroll to the bottom
Tap Advanced >
Incoming Settings
Saving changes, it may warn you that you haven’t verified the settings, save the changes anyway, that’s it, check your inbox and email should start flowing in again.

2)  Outlook 2010 (32 bit or 64 bit) / Windows Live Mail 2011 – displays variety of errors occasionally

Even though email sending and receiving usually worked fine, I got occasional errors, requiring me to restart Outlook or Live Mail to get it to settle down and allow send/receive again.  Errors included:

“Your IMAP server wants to alert you to the following: Moved:”

 “Enter your user name and password for the following server.”

You can go to your iCloud account:
and use your known-good username and password there as as test, and it works fine. Yet your email client software is still randomly displaying errors.

Here’s the fix that apparently works for me, which is basically to point to new mail servers and add to the username, described in detail here, with one notable exception, choose TLS for the Outgoing server (SMTP) on Outlook 2010:

So in my case, I just changed my Outlook and Windows Live Mail Account settings on my extended families many computers, and we were all set, problem hasn’t occurred again for over 5 months now.

Basically, you click “File” “Account Settings” “Account Settings” and select the account and click Change, moving from to, and added to the username.
The errors popping up have vanished for months at a time. Much clearer of the actual steps when viewing the detailed Outlook screenshots below, followed by detailed Windows Live Mail screenshots.

Fix for Microsoft Outlook 2010/2013 (32 bit or 64 bit)

Outlook 2010: Click File, Account Settings, Account Settings, select, and change the circled items

These are the proper settings, then click More Settings to get to the Advanced tab

Outlook 2010 Internet Email Settings Advanced Tab – Proper Settings Select TLS, then type 587 (despite Apple saying use SSL)

Fix for Microsoft Live Mail 2011

Windows Live Mail 2011 Accounts Properties Servers Tab – change circled items

Here are the proper settings

Properties, General tab proper settings

Properties, Advanced tab proper settings

Mar 12 2012 Update:
Some folks are having a similar issue, outlined here at|

where Darmo wrote the following:

Try this:
within the email accout settings – add new account with the follwing :   > incoming  > outgoing
check remember password and SPA
then go to “more settings” > “Advanced” tab and enter
For IMAP  Port :”993″ or just choose SSL from the encrytion dropdown
For SMTP Port : “587″ and choose Auto from the encrytion dropdown. (do not choose SSL)
then goto outgoing server tab
check first box …SMTP
Hope it helps !


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  • lusange

    Thanks a lot.
    I had the same problem and it helps me to solve it in 2 minutes !

  • Rupert

    Perfect – 1 minute fix (once I read it properly!)

  • tinkererguy

    Thank you Rupert for taking the time to post your feedback, so glad it helped!

    • Lpark

      Thanks a great deal!  Your explanation is clear and your screen shots are dead-on.  you’ll never have a job in support-your solutions are so clear!

      • tinkererguy

        Lpark, thank you! (I think? ;-)

  • Toochterman

    I think the outgoing server should read:
    Currently the incoming and outgoing are listed as imap.

    I should add that your advice did solve my problem –> thanks!

  • tinkererguy

    Ah yes, I need to fix those screenshots appropriately, thank you so much!

  • tinkererguy

    Fixed (whole new set of much clearer screenshots).

  • Kam Sandhu


    I must say it’s people like you that restore my faith in human nature…wonderful concise resolution to a painful issue for many of us out here, many thanks!!!!

  • Bcsullivan

    You rock!  Thanks.

  • Daniel Wuest

    Thank you so much! I had problems with the iCloud since I started to use it – now they are solved! THAT’S GREAT!!!

    Dani Wüst

  • Mike Dinham

    I will try this – thanks for the clear instructions. 
    My emails are syncing but my Contacts are not. Any ideas about fixing this?

    • tinkererguy

      Hope the tip helps you, let us know!
      I’m sorry, but I no idea about syncing/Contacts. My article is only about email (I try to write only about only things I’ve gotten to work first-hand). Probably best off hunting around Apple’s support forums for that one.

  • Support

    don’T work for me, if i goes on web, i try my username, password everything it’s ok but in outlook i have always the enter login name popup

    • tinkererguy

      Outlook can be tricky, in that it can crash or act strange as well, particularly if you haven’t rebooted in a while.  Perhaps kill it entirely, or even reboot, then try altering the the IMAP account settings again.

      This password popup buggy stuff strikes outlook with other SMTP and IMAP accounts I have, not just iCloud, so I’m afraid you may have to lean on Microsoft support a bit if you cannot get past this.  They may have you create a whole new email user account and configure it from scratch though, just to see if it works, as a diagnostic test.

  • Popester

    Don’t know who you are, where you are, or why you posted this … but I was being driven crazy by these error messages & now my email is SORTED and I am SO, SO RELIEVED!   Thanks … could not have been clearer …

    • tinkererguy

      Popester, glad your sanity has been preserved!

  • Learoy1

    thanks so much, sorted me right out

  • Robert

    Wow, thank you for posting this. I have had to log on to to get my mail because nothing I did seem to work until I input your settings. Thanks again!